| Defective NFES Supplies and Equipment | |
Rocky Mountain Interagency Cache Policy
INTRODUCTION
The mission of the Rocky Mountain Cache (herein refer to
as “Cache”) includes the provision of excellent
quality goods and services in support of emergency response
activities. Part of that mission is the objective of zero
tolerance for equipment failure. In pursuit of that objective,
the Cache must act quickly and decisively when defects or
failures are reported.
This policy will identify responsibilities, documentation
requirements and procedures for handling failed equipment
and supplies. The policy is by no means comprehensive; however,
it is fundamentally based
on the principles of fiduciary responsibility, accountability
and quality control.
CACHE RESPONSIBILITIES
The Cache should:
1. Provide customers with supplies and equipment which meet
NFES specifications and are fit for the intended use, regardless
if new or refurbished.
2. Subject allegedly defective items to rigorous examination,
testing and evaluation per specifications, and confirm the
defect or failure.
3. Document the process. Include findings, recommendations
and remedial actions if any.
4. Determine corrective actions and implement as soon as
practical and reasonable. If the defect is found to be inherent
to the product, report to NFES for immediate attention.
5. Inform the customer as to its findings and actions.
CUSTOMER RESPONSIBILITIES
The customer should:
1. Be understood as any person or organization that employs
supplies and equipment issued by an Interagency Support
Cache identified in the NFES Cache Management Plan.
2. Sequester and secure the defective property in its discovered
state, and ensure no further damage or disturbance occurs.
3. Document the time, location, environmental conditions,
people and circumstances preceding the point at which the
defect became obvious and/or the failure occurred. Include
observations of how the property was being employed, and
specifics about the defect or failure.
4. Verbally communicate with Cache management regarding
the defect/failure within 24 hours of occurrence. Document
date, time and with whom the communication was held.
5. Package the product in a manner to prevent further damage
or disturbance. Mark the packaging(s) with “Attention
to Cache Management” and “Defective Property”.
6. Return the defective property to the Cache within 72
hours of occurrence.
1/20/2009
//s//
Kim J. Luft
Cache Manager
Rocky Mountain Interagency Support Cache