From: David A. Estes, Fire Cache Manager
Date: 1 April 2004
Subject: Cache Supply Delivery Guideline
In our continuing endeavor to provide quality customer service, it is crucial to know and understand expectations for service and the factors that affect it. This guideline is being published to clarify expectations for accurate and secured delivery of cache supplies.
These objectives are generally achievable, but there are factors which ultimately affect the success of meeting them. The critical success factor remains to be effective, timely communication between the Cache and the customers when conditions change. Some factors which affect shipment and delivery of Cache orders are:
<![if !supportLists]>a. <![endif]>Size and complexity of order.
<![if !supportLists]>b. <![endif]>Routing, distance and intervening road conditions between the Cache and delivery location.
<![if !supportLists]>c. <![endif]>Availability of supplies, personnel, and transportation.
<![if !supportLists]>d. <![endif]>Time and routing of original order.
<![if !supportLists]>e. <![endif]>Regional and national priorities.
<![if !supportLists]>f. <![endif]>Stability of delivery location and corresponding security conditions.
<![if !supportLists]>g. <![endif]>Volume of requests added on to the original order, which could change time and method of delivery.
<![if !supportLists]>h. <![endif]>Scheduled time slot for ordering.
Should you have any questions concerning this guideline, contact David A. Estes at (909) 930-3206 (email: firstname.lastname@example.org), or any other member of Cache management.
DAVID A. ESTES
Supply Management Officer
Fire & Aviation Management, R5