Missouri – Iowa
 Interagency Coordination Center
Mobilization Guide

2014/2015

CHAPTER 10 OBJECTIVES, POLICY, AND SCOPE OF OPERATIONS

10.1       Mission Statement
10.2       Scope of Operations
10.3	Mutual Aid Agreement General Procedures
10.4	Mobilization/Demobilization
10.5 	Daily Operations
10.6      Reports
		10.7      Reinforcement Strategies
10.8      Resource Orders
10.9      Fill or Kill Policy
10.10    Employee Conduct While on Details

CHAPTER 20 ADMINISTRATIVE PROCEDURES

20.1       Electronic Mail & Data Processing Systems
20.2      	Resource Tracking
20.3      	Overhead/Crews
20.3.1   	Mobilization
20.3.2  	Demobilization
20.4    	National Park Fire Use Modules
20.5	AmeriCorps
20.6     	Mingo Job Corps
20.7     	Equipment/Supplies
20.8      	Aircraft
20.9	Intelligence

CHAPTER 30 ORGANIZATION

	30.1    Initial & Extended Attack Dispatch Organization

CHAPTER 40 COOPERATION

40.1	MOCC Charter
40.2 	Master Cooperative Wildland Fire Management Agreement and Stafford 
Act Response between Missouri Department of Conservation, Mark Twain National   Forest, Fish & Wildlife Service, National Park Service-Ozark National Scenic Riverways.
40.3   	Master Cooperative Wildland Fire Management Agreement and Stafford 
Act Response between the U.S. Forest Service and Northeast Area State and Private    Forestry
40.4 	Fire Weather Service Operating Plan for Missouri (Refer to the Fire Weather Annual 
		Operating Plan, located on the fire weather home page or the binder with MOU’s)
40.5	ROSS neighborhood ordering, see EACC Mobilization Guide, page 20-9 and 20-10.

CHAPTER 50 PHONE NUMBERS

50.1	National Weather Service, NOAA
50.2    	Air Service

CHAPTER 60 PERSONNEL

60.1	Administratively Determined (Casual) Firefighters
60.2	Other Regional and National Personnel

CHAPTER 70 EQUIPMENT

70.1	Forest Fire Cache

CHAPTER 80 AIRCRAFT

80.1	General Authorities and Directions
80.2	Forest Approved Aircraft
80.3	Forest Aviation Plan

Appendix A: St Louis Interagency Mobilization Center Operating Plan
Appendix B:  Eastern Area Coordination Group Fire Personnel Expectations of Conduct

CHAPTER 10: OBJECTIVES, POLICY, AND SCOPE OF OPERATIONS

10.1 Mission  The Missouri-Iowa Interagency Coordination Center (MOCC) is located in Rolla, Missouri at the Mark Twain National Forest’s (MTNF) Supervisor’s office. Its mission is to provide the most cost-effective coordination for national, regional, and local incident mobilizations for and from Missouri and Iowa. MOCC provides for off-unit and out-of-state mobilization and demobilization of all Missouri and Iowa resources for the following agencies: the U.S. Forest Service, including Mingo Job Corps (USFS), the National Park Service (NPS), U.S. Fish and Wildlife Service (FWS) and United States Geological Survey (USGS), the Missouri Department of Conservation (MDC) and Iowa Department of Natural Resources-Forestry Division (IA DNR). Cooperators such as AmeriCorps – St. Louis and Nature Conservancy are also mobilized through MOCC. 

10.2  Scope of Operation  In the MOCC Charter.  Supervisors from MOCC partner agencies have delegated authority to MOCC to mobilize personnel and equipment off unit and out-of-state to meet wildfire preparedness, suppression, and other incident needs.  

10.3 Mutual Aid Agreement General Procedures Cooperative aid agreements are in the Master Cooperative Wildland Fire Management Agreements. MOCC will implement all cooperative aid requests except as outlined in 10.4.  

MOCC dispatchers may request assistance from other federal, state, or local cooperators with whom they have cooperative agreements.

10.3.1  Missouri Department of Conservation (MDC)  MDC District Foresters are authorized to give emergency help within their own District. MTNF District Rangers and Dispatchers have the authority to request cooperative aid directly from MDC District Foresters or their local representative.

If assistance is needed from MDC outside of the MDC District Forester's authority, a MOCC dispatcher will request the resource through the Missouri-Iowa Interagency Coordination Center. The MOCC Coordinator will make the request through proper MDC channels per agreement. Refer to EACC Mob Guide, page 50-94 for telephone numbers.  

10.3.2  Adjacent Forests  Requests for assistance between adjacent Forests, Shawnee, Wayne and Hoosier, may be made directly by MOCC; according to the MOU’s and neighborhood ordering process. However, the Eastern Area Coordination Center (EACC) will be notified. See Page 40-3 of the EACC Mobilization Guide.

10.4  Mobilization/Demobilization
Agency: When a MOCC dispatcher has exhausted the search for a resource(s) within the protection area and among cooperators they hold agreements with, and more resources are required, that order will be placed through MOCC through Resource Ordering Status System (ROSS). MOCC will check with surrounding agencies for “closest forces”. The “closest forces” concept is one in which the nearest “like” qualified resource is utilized regardless of agency affiliation to meet the needs of the incident. 

Off Unit: MOCC will coordinate with MOCC Partners for availability of qualified resources. MOCC dispatchers will periodically update or confirm availability lists as situations warrant. Units will electronically send MOCC updated availability lists, which includes resource name (use legal name listed on their driver’s license), qualification, and DOB if MOCC will be making their travel. Each agency contact person will be informed of incident activity build-up and asked to update their list of available resources. MOCC will assume that the individual listed has the approval of their supervisor and have no work, health, or family situation limitations. All resources requested for off-unit incidents will be mobilized and demobilized through MOCC with a valid incident request number.
  
All units are responsible to provide for the safety of personnel mobilized and demobilized to and from their units. All fire personnel regardless of agency will be at their home unit by 22:00 hours. Refer to the EACC Mobilization Guide, page 10-8.  Resource mobilization priorities (refer to EACC Mobilization Guide, page 10-13).

If a resource is listed as available and their availability status changes, MOCC needs to be notified as soon as possible.

10.5  Daily Operations  The Coordination Center daily operation times will be 0800-1630 Monday thru Friday year round, excluding federal holidays, unless activity warrants.  MOCC can be reached 24 hours at 1-866-800-8595 or 573-201-4283. When National Preparedness Levels of 4 and 5 are reached, MOCC may be staffed longer hours. 

If a significant aircraft build-up develops, on in-state incidents, the Agency Aviation Management Officer will consult the Regional Aviation Officer (RAO) and the project leader and/or request a service-trip to review the safety and organization of aviation activities. This should occur early in the build-up to allow implementation of any necessary corrections.

10.6  Reports  During periods of incident activity, MOCC will electronically send the Daily Resource Report  to all partners by 11:00 hours. This report lists resources assigned to a particular incident, released resources and tracks statistical information on the number of resources mobilized by agency.

MOCC Partners will submit resource availability to MOCC by 1000 every Thursday when the National Preparedness Level is 1 thru 3. When the National Preparedness is at a 4 and 5, MOCC Partners can send availability in daily. Unless an updated availability list is sent into MOCC, MOCC will show resources as available. However, if resource availability is sent in after 1000, the resource will be shown as available to the Geographic Area or Nation through the following day.  If resource availability status changes, notify MOCC as soon as possible. 

Weather Information:  The Coordination Center will enter daily weather observations into the Weather Information Management System (WIMS). WIMS’ forecasted indices will be sent daily to offices of the Mark Twain NF and Ozark National Scenic Riverways. 

Adjacent MDC stations will be used by MOCC during Missouri fire seasons if there is a failure in the USFS weather equipment. King handheld radios can be programmed to receive NOAA Weather Service information. MOCC will provide spot weather forecasts on request.

10.7  Reinforcement Strategies  MOCC will evaluate fire resources availability as people and equipment are committed to initial attack. MOCC Partners will request reinforcement needs through MOCC. If initial or extended attack forces and reinforcements are unable to contain the incident, and the incident expands to a "Type II" incident, the Wildfire Decision Support System (WFDSS) process will be implemented to help evaluate and document commitment of any further resources to the incident.  This applies to fires on Forest Service land.
  
10.8  Resource Orders  MOCC will use ROSS to track resources.  
All resource orders, for aircraft, crews, equipment, personnel, supplies, etc., for a given incident will have the same incident number.  Resources should not travel without a resource order.
  
The resource order becomes a property transfer document until the property is returned or replaced. All resources orders or services from local suppliers, the R9 cache, EACC or other agencies will be recorded within ROSS or a resource order card when it cannot be recorded in ROSS.
  
Information on the demobilization of ALL personnel, equipment, and other resources, including the release of any interagency forces, will be recorded in ROSS or on a resource order.
  
Resource orders will be maintained as a record for 7 years after their initiation. If a court case is pending or imminent, the resource order will be retained until the case is closed. 

10.9  Fill or Kill Policy MOCC will call agencies 1 hour after an order has been placed, if the agency has not confirmed a fill on the order.  If the order doesn’t have a confirmed fill in a timely manner, MOCC can then try to fill with another agency (normally not more than two hours).  Resources are selected by the date they were listed as being available, following priorities listed in the EACC Mobilization Guide, page 10-13.

10.10   Employee conduct while on details MOCC will follow the Eastern Area Coordination Group fire personnel expectations of conduct.  See Appendix B.

CHAPTER 20 ADMINISTRATIVE PROCEDURES
 
20.1   Electronic Mail and Data Processing Systems MOCC will access WIMS, SIT, and electronically forward any pertinent information using Microsoft Outlook MOMOC Dispatch inbox.  MOCC Partners will e-mail MOCC at momocdispatch@fs.fed.us.

The r9_marktwain_dispatch@fs.fed.us profile has been set up in for the receipt of the MTNF Situation Reports, availability and other fire-related messages from the MTNF offices. 

EACC notifies MOCC by momocdispatch@fs.fed.us. 

20.2   Resource Tracking MOCC will fill resource orders in a timely fashion. Based upon availability, when a resource order is received, MOCC will make every effort to fill such orders with interagency personnel based on their date of availability. This policy may not apply when a detail assignment (management code) has been made between two units of the same agency.
  
20.3   Overhead/Crews Only Forest Service personnel meeting qualifications outlined in FSH 5109.17 will be mobilized. Resources dispatched through other Federal and State agencies must meet the qualifications in the PMS 310-1 to be mobilized. Every individual with fire qualifications will be in the ICS or IQCS Red Card databases. Each individual's experience and training record will be updated annually.

Single Resource: Every single resource must have an overhead request number before being mobilized from/to any incident. Any special needs for resources like rental cars, cell phones, laptops, or any other equipment must be documented on the resource order before MOCC will approve. 
	
Crew: Each crew boss for all MOCC crews will be the Chief of Party. The Chief of Party will be recorded on the resource order with the crew manifest and relayed to EACC. The Chief of Party will assume leadership and communications for the crew from dispatch to mobilization point. If an Interagency Resource Representative (IARR) is assigned by EACC, (usually for 4 or more crews mobilized at one time) they will take over the Chief of Party role when meeting up with crews. All crew members need to have the required gear with them prior to arrival at MOCC for an assignment, unless previous arrangements have been made.
	
MOCC is responsible for getting the crew(s) to the mobilization point at least one hour prior to the agreed upon expected time of departure (ETD).

20.3.1   Mobilization   
When a request for resources is received, MOCC will notify the designated duty officer, as listed on the availability list. If the Zone FMO or duty officer cannot be reached, the available resource will be contacted directly.  Other agencies dispatched through MOCC will provide a contact person for mobilizing resources. MOCC will provide a copy of the resource order that includes the time, place, and other information for assembly before departure to the requested resource or their dispatcher. A “fill” will be made in ROSS and EACC notified by phone.
Overhead resources from the MTNF will make their own travel arrangements, unless traveling in a group, or if they do not have a travel profile with GovTrip. The National Park Service or Fish and Wildlife Service will arrange their own travel. MOCC maintains and tracks information for a corporate credit card (CBA account) for arranging travel for State and AD resources from Missouri and Iowa.  
  
	The US Bank card must be used to obtain government rates. CBA will be used to obtain commercial airline tickets for crews and groups of single resources traveling together.
  
For crew mobilization, MOCC will arrange crew transportation to departure point. Other agency personnel will provide their own transportation to designated gathering locations; normally the MOCC office on 401 Fairgrounds Road in Rolla, Missouri.  The crew will be bussed to the St. Louis Airport, Signature Flight Support or ATS Jet Center (formerly Air BP) (Refer to the St. Louis Mobilization Center Plan). At the direction of the MOCC Center Manager, some individuals may meet the crew at the airport or in St. Louis at the crew motel (this primarily applies to St. Louis area employees and Iowa resources).

Crew manifest: Crewmembers will be weighed in Rolla unless they are coming from the St. Louis area or flying in to join the crew. Body and gear weight will be listed on the crew manifest and multiple copies given to the crew boss, even if the crew will be driving to an incident.  The final crew manifest will be emailed to EACC at wieacc@fs.fed.us.

 A package will be prepared for each crew boss. It will contain the following items:
•	5 copies of the crew manifest 
•	5 copies of the resource order, 
•	20 Emergency Firefighter Time Reports (OF-288), 
•	a Crew Time Report (SF-261) book, 
•	Up to 20 copies of the Fire Danger Pocket Card for the area to which the crew is being sent  
•	If driving, an atlas and driving directions with map for each vehicle.
•	Lodging reservation information.
•	Any relevant safety alerts.
•	MOCC phone pocket cards.
•	Compartment Syndrome information.
•	Injury/OWCP contact information as well as CA-1 & CA-2 forms (include for MOS and FS and/or AD employees).
•	If flying commercial, make copies of all travel iteneraries (1 copy per packet).
The crew boss is required to bring a kit with required forms and supplies.
  
4. 	Overhead resources will be given a copy of their resource order. 

5. 	All committed resources must have a current red card and a photo I.D. All personnel must travel under the name shown on their driver’s license, which should match ROSS and the manifest.  

Notification of resource travel arrangements will be completed in ROSS. 

20.3.2	Demobilization   Normally there is enough advance notification of the return of Forest personnel so arrangements can be made to transport them back to their home station in a safe manner. All overhead personnel and crew bosses/engine bosses should call MOCC to inform dispatchers of their demobilization travel plans. This information will then be passed to the resource’s home unit. MOCC will ensure that all resources, regardless of agency, will be at their home unit by 2200 hours, or they will stay in a motel/hotel by that time.

20.4 National Park Fire Use Modules Due to the National Park Fire Management Officer Administration Areas crossing over the Southern Geographic Area, MOCC will not be involved in resource ordering for use of NPS modules from Buffalo River NSR or the Fire Use Monitoring Module from Ozark National Scenic Riverways. However, MOCC will be informed of resource movement. 

20.5  AmeriCorps  The Missouri Department of Conservation will maintain and issue red cards, and availability lists for AmeriCorps. MDC will also maintain availability lists for same.

20.6  Mingo Job Corps  Mingo Job Corps will maintain and issue red cards and availability lists.  Resources from Mingo Job Corp need to be in both IQCS and ROSS.  When sending Camp Crews, a purchase card holder will mobilize with the crew to purchase food, lodging etc.  A qualified crew boss (CRWB) will need to stay with the crew both on and off shift.  If any disciplinary actions occur while on detail, MOCC will be notified as soon as possible.

20.7  Equipment/Supplies   All equipment and supplies for the MTNF or from the Region 9 Cache will be ordered through MOCC. Orders will be placed using the NFES catalog numbers and recorded on a resource order. MOCC will request equipment via ROSS or resource order through NEK.
Fire replacement resource orders for MTNF supplies will be placed on a resource order card and emailed to r9_marktwain_dispatch@fs.fed.us . Non-Forest partners will maintain their own caches.

20.8  Aircraft   Only certified aircraft and pilots found in Chapter 80 of the EACC Mobilization Guide, or OAS source list (www.oas.gov), will be used by and to transport federal employees. Only federal employees or persons under Forest Service volunteer agreement may fly federal missions. The Forest Aviation Officer will be consulted for aircraft orders.  

20.9 Intelligence   The following reports are required and will be provided by MOCC when the indicated activity occurs. 

Activity	Report Needed	To	From	How/Time or Date Due	
MTNF Fire Season

Escaped Fire

Large Fire (100+ acres)	

	Interagency Situation Report	

Notification

Incident Status Summary (ICS-209)	

	FAMWEB (SIT)

MOCC

EACC	MOCC

ZFMO

MOCC	Weekly by 1500 Thursday

Immediately

By 1600 daily	
					
Aviation Incident

Aviation Incident	Notification

FS-5700-14 Safecom	Forest Aviation Officer (FAO)
	MOCC	Within 24 hours	
					
Aviation Incident w/serious potential	Notification	Regional Aviation Officer (RAO)	FAO	Immediately	
					
Aviation Incident w/ serious potential	FS-5700-14 Safecom	RAO	FAO	Immediately	

  

	
   MOCC Staffing reflecting the National Preparedness Level (PL)

PL 1:  No large fire activity. MOCC staffing alone is appropriate.
Few MOCC resource mobilizations occurring requiring regular work hours with a dispatcher on call after hours.

PL 2:  One Geographic Area experiencing high fire danger.  MOCC personnel are sufficient. Minimal mobilization of MOCC resources is occurring. Regular staffing hours with a dispatcher on call after hours.

PL 3: Two or more Geographic Areas experiencing high fire danger.
MOCC may activate expanded dispatch, requiring one or two dispatchers.  Staffing hours may be extended, with an on call dispatcher.

PL 4: Two or more Geographic Areas experiencing incidents requiring Type 1 Teams. Competition exists for national resources. MOCC is fully activated; two or three additional dispatchers may be required. Hours may be extended, with day and evening shifts and an on call dispatcher.

PL 5: Several Geographic Areas experiencing major incidents. Competition exists for national resources. MOCC fully activated; three or four additional dispatchers may be required. Hours may be extended, with day and evening shifts, and an on call dispatcher.

CHAPTER 30 ORGANIZATION

Forest Supervisor
GS-15
Bill Nightingale

Resource Staff Officer
GS-13
Galen Johnson

Fire Management Officer
GS-12
Jody Eberly

Assistant FMO/
Center Manager
GS-11
Rick Case

MOCC Coordinator/
Forest Dispatcher
GS-9
Charlene Nazarenko

MOCC Dispatcher
USFS GS-7
Ryan Kingsley

MOCC Dispatcher
Multi-Agency
GS-7
Liz Barrera

MOCC Dispatcher
USFS GS-7
Craig Gilbert

Deputy Forest Supervisor
GS-14
Steve Best

CHAPTER 40 COOPERATION

40.1    MOCC Charter

40.2  	Master Cooperative Wildland Fire Management Agreement and Stafford Act Response  Between Missouri Department of Conservation, Mark Twain National Forest, Fish & Wildlife Service, National Park Service-Ozark National Scenic Riverways.
    
40.3  	Master Cooperative Wildland Fire Management Agreement and Stafford Act Response  Between the U.S. Forest Service and Northeast Area State and Private Forestry.
    
40.4 	Fire Weather Service Operating Plan for Missouri   Refer to the Fire Weather Annual Operating Plan, located on the fire weather home page. 

40.5  	ROSS neighborhood ordering, see EACC Mobilization Guide, page 20-9 and 20-10.

 
CHAPTER 50
FIRE MANAGEMENT TELEPHONE DIRECTORY

50.1   	National Weather Service, NOAA
         		Springfield, MO			800-762-4363  	Fax: 417-863-6209
		Paducah, KY				800-533-7189  	Fax: 270-744-3828
		St. Louis, MO				800-852-7497		Fax: 636-447-1769
Ask for the Fire Weather Forecaster

50.2 	Air Service     Travel Management Center (TMC) of BDC Travel can be used to make air travel arrangements if a CBA or US Bank travel credit card is to be used.  To make travel and itinerary request form needs to be faxed to 770-901-3914. The contact phone number for questions is 1-855-207-1737.  If the CBA credit card is to be used, MOCC will make travel arrangements. 

If you are a Forest Service, Fish & Wildlife Service or National Park Service employee, going out as an overhead position, you will make your own travel and you will need to forward your itinerary to r9_marktwain_dispatch@fs.fed.us  If you are driving you will need to email or call in your travel plans to dispatch.  This needs to include the location and time leaving, where you plan to RON with your planned ETA at the incident.  This information is needed to complete your order in ROSS and needs to be given to MOCC before travel starts.

If you are a MOS, IAS or AD employee, going out as an overhead position, MOCC will make your travel reservations through the CBA account and we will email your travel itinerary.

If you are a crew member, MOCC will make your travel arrangements.

Chapter 60 Personnel

60.1   	Administratively Determined (Casual) Firefighters   AD paperwork will be taken care of by the hiring agency/unit.  For MTNF hired AD’s, final payroll documents for AD’s, will be processed through MOCC and ASC.  Travel will be processed through the hiring district or on the OF-288. It is preferred for AD’s to be self-sufficient.

60.2  	Other Regional and National Personnel    Crews and overhead from other than adjacent forests can be obtained from EACC through MOCC. Resource orders must be used for such requests. 

CHAPTER 70 EQUIPMENT

70.1   	Forest Fire Cache  The MTNF central fire cache is located in Rolla, MO. Zones can order material by electronically sending a resource order to MOCC at r9_marktwain_dispatch@fs.fed.us.  AD’s are responsible for obtaining their own equipment.

CHAPTER 80 - AIRCRAFT

80.1   	General Authorities and Direction  The Forest Aviation Officer (FAO) is Angie Ruble of the Mark Twain National Forest. Aviation activities will follow the standards of FSM 5700 and the Forest Aviation Plan. All deviations from accepted practices or any incidents would be reported to the FAO immediately using the USDA-FS Aviation Operations Initial Report (FS-5700-14).

	All official flights for the Forest will be requested through MOCC.

80.2   	Forest Approved Aircraft  The Mark Twain can access approved aircraft and pilots through EACC.  

80.3   	Forest Aviation Plan The purpose of this plan is to establish direction for the procurement and use of aircraft services on the MTNF and to establish operational policy and management guidelines for safe and efficient air operations. Included are procedures for search and rescue. The Plan is on file in the MTNF Aviation office.

 

Appendix A

INTRODUCTION

The following document will be used to provide general information and operating procedures for interagency use of mobilizing resources to St. Louis, Missouri.  This plan outlines information for mobilization management. This includes phone numbers, duties and responsibilities of individuals and logistical support information for all mobilizations and demobilizations of multiple crews and, occasionally, overhead.

The main purpose for the Mobilization Plan is to facilitate the transportation of multiple organized fire crews when charter or commercial aircraft is required. Crews will be assembled and mobilized from this centrally located facility.  Normally, crew personnel will meet at the Missouri-Iowa Coordination Center (MOCC) in Rolla, Missouri.  From there the crew members will be bussed to St. Louis, Missouri for mobilization or lodging and/or meals will be set up in Rolla, Missouri awaiting mobilization to St. Louis, Missouri. The crew will normally receive their briefing/debriefing at MOCC.

If the crew is being mobilized via charter flight, the following locations in order of preference will be followed.

The preferred mobilization is as follows:

Signature Flight Support:
Proceed East on I-70 past the main terminal and take the Natural Bridge Exit.  Proceed East on Natural Bridge Road to James McDonald Blvd.  Turn Left (North) on James McDonnell Blvd and follow until reaching 5995 James S. McDonnell Blvd turning left into the facility.  Signature has a facility capable of hosting 100 people, if needed. 

ATS Jet Center Facility (formerly Air BP) :
Located on the Northwest side of the runways across from the Lambert/St. Louis Intl.  To get there from I-70 take the Lindberg exit 235B (North) to Missouri Bottom Road, turn left onto Banshee Road.  ATS Jet Center is about ½ mile down Banshee Road on the right.  The address is 130 Banshee Road.

MOCC will provide the following:

*	Coordinate with Signature Flight Support or ATS Jet Center on times, numbers, flights etc.
*	Maintain communications with crew bosses, overhead, and any partners involved.
*	Ensure that all crew and overhead needs associated with the mobilization are met.
*  	Ensure crews are weighed and manifested prior to leaving Rolla, MO. 
*	Supervise loading/unloading of aircraft.
    *    Arrange for meals if necessary.
*    Provide transportation for all crews to and from Signature Flight Support or ATS Jet Center (formerly Air BP).

POLICIES AND PROCEDURES

MOCC will be staffed anytime a crew is being mobilized.

Crews will be sent from the home unit in a "fire ready" condition. All cache equipment and supplies needs to be taken care of before the individual shows up for their assignment.  Home units and crew bosses will ensure fire readiness of their crews prior to dispatching them to the mobilization center.

Information and Communications procedures - MOCC will forward all communications to the appropriate recipient(s).
 
When multiple crews are being mobilized or demobilized thru MOCC, they will report to 401 Fairgrounds Road, Rolla, MO unless instructed otherwise. They will be sent from MOCC to the airport facility when the arrival of the aircraft is confirmed.  Extended staging, feeding and sleeping will be set up by MOCC.

•	Arrivals at Lambert - St. Louis International Airport:

All personnel arriving by commercial air carrier will pick up baggage at the lower level baggage carousel.  

•	Arrivals by ground transportation (bus, personal vehicle or van):

Proceed to the designated staging area (this could be Signature Flight Support, ATS Jet Center or the St. Louis Airport.

Procedure for boarding aircraft:

1.	When crewmembers are all present, manifested and weighed, they will be ready to board the aircraft.  Each crewmember will have their personal and baggage weight (weighed at MOCC) added to the manifest.

2.	Ensure all firefighters have a State issued Photo I.D.  Make sure pocketknives, etc. are secure in baggage. These items will be taken away at the security screening area should crewmembers have them on their person at the time of boarding.
 
3.	Make sure there is nothing hanging on the fire pack, like boots tents or sleeping bags, or any item that may fall off, or be torn off the fire pack.

4.	Wait for instructions from the crew boss before getting off the bus and proceeding to the aircraft.

5.	If for some reason there is a delay and firefighters need to get off the bus, they can stage at Signature Flight Support or ATS Jet Center.  The firefighters may get out of the bus and rest until the Aircraft arrives.
 
Demobilization - When EACC notifies MOCC that demobilization is in progress, MOCC will assign members to assist with this. MOCC will notify Signature Flight Support or ATS Jet Center of ETA's.  MOCC will coordinate between any partners involved of any changes or special needs of arriving crews. Firefighters will unload baggage and load it on to the bus.  MOCC will coordinate with agency representatives as to further transportation or travel arrangements and ETA’s to home units.  

Overnight accommodations for crews will be set up by MOCC.  Crews who cannot reach their home duty station by 2200 hours may be lodged and meals provided.   Overhead personnel will use their Government VISA credit cards (or personal card for non-federal employees) to secure accommodations.

TELEPHONE DIRECTORY

DIRECTORY	Office Phone	Home Phone	Cell Phone	Pager	Fax	
Mark Twain National Forest						
MOCC	573-341-7449				573-426-6800	
Jody Eberly
jeberly@fs.fed.us	573-341-7493	573-426-4906	573-578-1498		573-426-6800	
Rick Case
rcase@fs.fed.us	573-341-7403	573-308-3495	573-201-8327		573-426-6800	
Charlene Nazarenko
ckrogers@fs.fed.us	573-341-7484	573-729-7379	573-247-6252		573-426-6800	
Liz Barrera
eabarrera@fs.fed.us 	573-341-7455	573-426-5249	573-465-0814		573-426-6800	
Craig Gilbert
cgilbert@fs.fed.us	573-341-7432		573-466-0495		573-426-6800	
Ryan Kingsley
rmkingsley@fs.fed.us	573-341-7480		218-398-7219		573-426-6800	
Galen Johnson
gmjohnson@fs.fed.us	573-341-7466	573-364-3909	573-202-4148		573-364-6844	
Missouri Department of Conservation						
Ben Webster
Ben.Webster@mdc.mo.gov	573-522-4115 Ext. 3113		573-821-5003			
National Park Service						
Bobby Bloodworth (FMO)
Bobby_Bloodworth@nps.gov	573-323-8025	573-323-8029	573-707-0334		573-323-8285	
Peggy Bruce
Peggy_Bruce@nps.gov	573-323-8026	573-998-2718	573-707-0528		573-323-8285	
U.S. Fish & Wildlife						
Cliff Berger
clifford_berger@fws.gov	217-242-7767	217-936-3114	217-242-7767		
	
Chad Loreth
chad_loreth@fws.gov	712-338-2860		712-251-8901			
Iowa Department of Natural Resources						
Gail Kantak
gail.kantak@dnr.iowa.gov	515-233-8067	515-832-3718	515-689-0083		515-233-1131	
Hoosier National Forest						
Terry Severson
tlseverson@fs.fed.us	812-547-9247	 	812-454-2771	812-548-4145
	812-547-9260	
Maggie Schuetter
mschuetter@fs.fed.us	812-547-9245	812-547-6625	812-483-3486	812-548-4146
	812-547-9260	
Dave Nugent
dnugent@fs.fed.us	812-547-9250	812-547-4569	812-454-4001	812-548-4147
	812-547-9260
	
Shawnee National Forest						
 Jon Teutrine
jteutrine@fs.fed.us	618-253-1032	618-751-9998	618-841-1533		618-687-1726	
Molly Campbell
macampbell@fs.fed.us	866-684-2051	618-449-0794	618-499-0794		618-687-1726	
Tom Wilson (FMO) State
Tom.Wilson@illinois.gov	618-498-1627	217-942-9136	618-444-0572		618-498-5937	
DIRECTORY	Office Phone	Home Phone	Cell Phone	Pager	Fax	
Mingo Job Corp Center						
Buddy Clinton
wendellclinton@fs.fed.us	573-222-3537
x 2626	573-714-9004	573-778-6748		573-222-2699	
Americorps						
Bruce Bailey
bruce@americorps-stl.org	314-772-9002	314-664-8671	314-651-6225	314-460-1079	314-772-7109	
Quinn Gardner
Quinn@americorps-stl.org	314-772-9002		412-303-5871		314-772-7109	
Eastern Area Coordination Center 						
Laura McIntyre-Kelly
lmcintyrekelly@fs.fed.us	414-944-3812	651-442-9812	414-530-1403		414-944-3838	
Airport Security						
Lambert International Airport
Security Office (St. Louis)
10701 Lambert International Blvd.
St. Louis, MO 63145	314-426-8100					
ATS Jet Center
130 Banshee Road
Hazelwood, MO 63042	314-895-8788				314-895-3841	
Signature Flight Support  (Midcoast)
5995 James S. McDonnell Blvd
St. Louis, MO 63134
Contact – Colleen, Matt or Andrew
May be extra Fee for emergencies	314-731-7111				314-731-1915	
Airport Paging Service 7am-11pm	314-890-1333					
Traveler Aid 9am-3pm M-F	314-241-5820					

MOTELS NEAR THE ST. LOUIS AIRPORT

MOTELS   (Overhead Info:  St. Louis per diem $108 lodging/$66 meals)

1.	HOLIDAY INN EXPRESS & SUITES ST. LOUIS AIRPORT  – 10000 Natural Bridge Road, St. Louis, MO Telephone (314) 736-1710
SHUTTLE: free shuttle service to the airport.
RATES:  $108.00 + tax – Accept Govt. Credit Card
Express Breakfast inlcuded

2.	MARRIOTT-10700 Pear Tree Lane, Exit 236 St. Louis, MO Telephone (314) 423-9700; 
Fax (314) 423-0213
     SHUTTLE:  free shuttle service to the airport.
     RATES:  $108.00 + tax - ACCEPT Govt. Credit Card
     RESTAURANTS:  Restaurant and Starbucks on site.  Restaurant hours:  Breakfast  0630-1100, Lunch 1100-1400, Dinner 1700-2100 
    ADDITIONAL INFO: Gift shop with sandwiches, chips, snacks, etc.

3.	DRURY INN-AIRPORT  10490 Natural Bridge Road, St. Louis, MO I-70/Lambert International Airport Exit 236 Phone (314) 423-7700
	RATES:   $108 + tax (single or double) ACCEPT Govt. Credit Card
	SHUTTLE:  Parking Spot II, 24 hours – 15 passengers
	RESTAURANTS:  Lombardo's next door - no others in walking distance
      HOT BREAKFAST:  YES (scrambled eggs, fresh waffles, sausage, biscuits and gravy)

4.	HOLIDAY INN - 4505 Woodson Road Exit 236 Phone (314) 427-4700, Fax (314) 656-1656
	SHUTTLE:  Two 11-passenger vans, one 7-passenger (4:30 am until midnight)
	RATES:    $108.00 + tax ACCEPT Govt. Credit Card	
	RESTAURANTS: Restaurant in Motel that serves breakfast, lunch and dinner - *3-4 blocks

5.	   PEAR TREE INN-10810 Peartree Lane, Tel: 314-427-3400 Fax: 314-427-3400
      SHUTTLE:  24 hours
      RATES:  $89-99 + tax (single/double), will vary depending on time of the year and availability. ACCEPT Govt. Credit Card
      RESTAURANTS: Bandanas is adjacent to the motel.
	CONTINENTAL BREAKFAST:  YES

   6.   ST. LOUIS AIRPORT QUALITY INN, 10232 Natural Bridge.  Telephone (314) 427-5955
	SHUTTLE:  24 hrs service, one 12-passenger van; 3-5 min. from airport
	RATES:     $70.00 + tax (single/double) ACCEPT Govt. Credit Card
	RESTAURANTS:  * - 3 to 4 blocks			
      CONTINENTAL BREAKFAST: Airport Diner next door with 24 hr. service.

7.	HAMPTON INN, 10820 Pear Tree Lane. Telephone (314) 429-2000; Fax (314) 423-7765
         RATES:    No govt. rate available at the time of call - ACCEPT Govt. Credit Card
         SHUTTLE:  0600-1000 7 days a week
      CONTINENTAL BREAKFAST:  YES

FOOD SERVICE AVAILABLE

CATERED (Bag Lunches)

1.	GATEWAY GOURMET 8725 Scudder Rd. Berkley, MO
Our Account is set up under Mark Twain National Forest
	CONTACTS: Front Desk: 314-743-4287	Danny Ash: 314-743-4313  
	Hours – 0300-midnight, 365 days a year.
	PAYMENT: Accept Govt. Credit Card
	DELIVERY: approximately $50 fee to St. Louis airport or Signature Flight Support.

Lunch consists of ham or turkey (4 oz.) on hoagie roll, cookie, chips, apple or orange, granola bar, 3 oz. juice cup (packets of mustard/mayonnaise).  (Can request borderline frozen to help with spoilage) (Dry ice available)

RESTAURANTS

1.   DENNY'S, 9900 Natural Bridge Road.  Telephone: (314) 427-2884
	HOURS:  Open 24 hours
	SEATING:  80
	LEAD TIME REQUIRED:  Two hours if possible
	PAYMENT:  Government Credit Card or Third Party Draft Check

    2.	SUBWAY, 4004 Woodson Terrace. Telephone: (314) 429-2782	
	HOURS:  7:00 am – 10:00 pm (Mon – Fri), 8:00 am – 10:00 pm (Sat)   
          9:00 am – 9:00 pm (Sunday)
	SEATING:  36-40
      LEAD TIME REQUIRED:  Any time would help.
      PAYMENT:  Govt. Credit Card or Govt. Check (tax exempt)

    3.   PONDEROSA, 12450 St. Charles Rock Rd. Hazelwood, MO
     Telephone: (314) 291-6037
     HOURS:  11:00 am – 9:00 pm Sunday – Thursday
                     11:00 am – 9:30  pm Friday & Saturday
     SEATING:  200   PAYMENT: Govt. Credit Card
     LEAD TIME REQUIRED:  1 day advance for large groups
    
4. BOB EVANS RESTAURANT, 3583 Pennridge Dr. Bridgeton, MO
Telephone: (314) 739-2336 Fax (314) 739-8706
HOURS:  6:00 am – 10:00 pm 7 days a week
SEATING:  75
LEAD TIME REQUIRED: Any possible is good
PAYMENT:  Govt. Credit Card 

5.  GOURMET TO GO.  	Telephone: (314) 205-1151
	25 PROGRESS PARKWAY
	ST. LOUIS MO. 63043	LEAD TIME REQUIRED:  yes, up to 48 hours
	PAYMENT:  Govt. Credit Card

6.	PAPA JOHN’S PIZZA, 8209 N Lindberg Blvd, St. Louis MO (they will deliver to Signature Flight) 
Telephone: (314) 921-7272

     EUREKA AREA

     7.   PONDEROSA, 80 Hilltop Village Center, Telephone: (636) 938-5130
HOURS:   8:00 am – 9:00 pm Sunday
                 11:00 am – 9:00 pm Monday – Thursday
                 11:00 am – 10:00 pm Friday 
                 7:00 am – 10:00 pm Saturday
SEATING:  200										
LEAD TIME REQUIRED:  Any possible is good
PAYMENT:  Govt. Credit Card

  8.   SCHNUCKS GROCERIES (EUREKA AREA).  Telephone: (636) 938-4102
	DELI HOURS:  7:00 am – 10:00 pm 7 days a week
	111 HILLTOP VILLAGE
	EUREKA MO. 63025	  LEAD TIME REQUIRED:  Any time would help
	PAYMENT:  Government Credit Card or Third Party Check
      Also: WILDWOOD SCHNUCKS Telephone: (636) 458-5544
	(Better for deli services)

   FENTON AREA

9.	CRACKER BARREL, 1050 S. Highway Dr., Telephone: (636) 349-3335
HOURS:  6:00 am – 10:00 pm Sunday – Thursday
                6:00 am – 11:00 pm Friday – Saturday
SEATING:  80
LEAD TIME REQUIRED:  Any notice helpful
PAYMENT:  Govt. Credit Card

10.	Culver’s, 1024 Bowles Avenue, Telephone: (636) 326-5422
  HOURS:  10:00 a.m. – 10:00 p.m. 7 days week

11.	DENNY’S, 1096 S. Highway Dr., Telephone: (636) 343-1480 Fax (636) 343-8689
HOURS:  OPEN 24 HR.
SEATING:  85
LEAD TIME REQUIRED:  Anytime would help
PAYMENT:  Govt. Credit Card or Govt. Check

PHARMACIES

WALGREENS, 1001 Bowles Ave./ Corner of Hwy.141 & Bowles, Fenton, MO 63026
 Telephone: (636) 343-0637
OPEN 24 HRS W/ DRIVE THRU

WALGREENS, 12345 St. Charles Rock Rd. Bridgeton, MO 63044
Telephone: (314) 770-2447
OPEN 24 HRS W/DRIVE THRU

BUS SERVICE

ROLLA AREA

USA TOURS 573-341-8186, 800-872-9399, Fax: 573-364-5324, (24hrs.) 
Rex’s cell no. 573-465-1017
Price is based on 47-passenger coach and motel fees will be added when necessary.
Rolla to St. Louis            $725.00 per day –maximum 8 hrs. Additional fee for over 8 hour day.

Scenario #1        8:00 am to 4:00 pm  $725.00 8 hrs. & 225 miles
Scenario #2        8:00 am to 8:00 pm  $775.00

Payment:  Prepaid by VISA

MID-AMERICAN COACHES 1-866-944-8687, 314-316-9506 if you get voice mail, press option 9 for the Manager on Duty and leave a message, or 636-239-4700
Fax (636) 239-9542 Office Hours: 8:00 am – 5:00 pm
Rates: (from Rolla to St. Louis)

Rolla to St. Louis
(47 pass coach)	Friday - Sunday	Monday - Thursday	
One Way to Main Terminal*	
$810.00
	$708.00	
One Way to East Terminal or Charter	$810.00	$708.00	
Rates may vary based on day of the week or time of the year.
Overnight charge will be $925.00 + Room for the driver
Bus Type:  Coaches
Payment:  Prepaid by VISA

USA EXPRESS (573) 368-4656 – 14 person van & trailer $360.00 for trip to St. Louis

ST. LOUIS AREA

VANDALIA BUS LINES, INC. 1-866-545-5620, $625 for 1 way trip (example, St. Louis Airport to Rolla, MO).
	PAYMENT:  Credit Card 

LAIDLAW   1-866-490-1020 (Mon-Fri 7:00 am to 5:00 pm)
	RATE:  $65.00 per hour (3 hr. minimum) 
	BUS TYPE:  School bus - 43 passengers
	PAYMENT:  Credit Card 

HUNTLEIGH TRANSPORTATION SERVICES (BRUCE) 314-862-4777
	(Mon-Fri 9:00 am – 4:00 pm)
	RATE:  $65.00 per hour (3 hour minimum), +15% gratuity to driver
	BUS TYPE:  Mini bus - 25 passenger 
	PAYMENT:  Credit Card

BEST TRANSPORTATION – Shuttle service for transportation from Signature Flight Support to a motel in St. Louis near the airport 314-989-1500

MEDICAL SERVICES AVAILABLE

HOSPITAL - 

DePAUL HEALTH CENTER , 12303 DePaul Drive, St. Louis, MO – 
Telephone: (314) 344-6000

EMERGENCY ROOM    	314-344-6360

PUBLIC RELATIONS	314-344-6278

DePAUL OPTICAL	314-739-3069 (9am-5pm M-F; 9am-1pm Sat; Sun Closed

DePAUL DRUG	314-344-7300 (8am-6pm M-F; 8:30am-1pm Sat; Sun Closed

Concentra Urgent Care, 
St. Louis Airport, 463 Lynn Haven, Hazelwood, MO 63042 – Telephone: (314) 731-0495

SSM St. Clare Health Center, 
1015 Bowles Avenue, Fenton, MO 63026 – Telephone: (636) 496-2000

NOTE:  911 can and should be used anytime there is the need for ambulance or medical services.

INFORMATION FOR OVERHEAD PERSONNEL

Government is tax exempt.  If you will be paying for services for fire crews, be sure there has not been tax added to the charges.  You will need to have a copy of the tax exempt form.

Government Rates for Overhead - If necessary for overhead personnel to remain overnight, the rate for St. Louis is $108.00 lodging; $66.00 meals.  (Meals will be prorated depending on time of arrival/departure in St. Louis)

************

Directions to ATS Jet Center:
Located on the Northwest side of the runway across from the Lambert St. Louis International Airport.  To get there from I-70 take the Lindberg exit (North) to Missouri Bottom Road, turn left onto Banshee Road.  ATS Jet Center is about ½ mile down Banshee Road on the right.  Their address is 130 Banshee Road

Directions to Signature Flight Support:
Proceed East on I-70 past the main terminal and take the Natural Bridge Exit.  Proceed East on Natural Bridge Road to James S. McDonnell Blvd.  Turn left (North) on James S. McDonnell Blvd and follow until you reach Signature Flight Support – 5995 James S. McDonnell Blvd. (located on your left).

Appendix B

4. Responsibilities of Personnel

a) Personnel who are accepting an assignment must accept these Expectations of
Conduct as part of the selection process. Each person will be expected to
comply with these standards.

b) Personnel will be required to carry out their assignment in an efficient and
competent manner.

c) Personnel will not seek assignments for which they are not deemed competent.

d) They are to avoid conduct that might impair their fitness for duty.

e) Personnel will be required to follow established shifts as identified in the Incident
Action Plan, or other direction. In addition to direct and indirect attack fire
fighting tasks, work could involve mop up, patrol or rehabilitation.

f) Personnel will be required to carry out the work assignment as tasked until the
position is declared surplus and will accept allocated assignments.

g) Personnel will be required to be familiar with the incident management system,
incident terminology and work standards. Relevant reference material will be
provided by as needed.

h) All incident issues or disputes will be dealt with by the host agency or
management team. Personnel must follow chain of command and should not
deal directly through their employers in their home base.

i) Personnel will be required to attend briefings, including safety, prior to going on
shift.

5. Expectations of Personal Conduct
(a) Personnel are expected to maintain appropriate standards of personal conduct
while at the workplace, incident camp, or accommodation sites.

(b) Personnel are expected to ensure that their personal conduct outside the
workplace and while in transit, on Rest & Recreation does not affect their fitness
for duty, or reflect discredit on their own agency.

(c) Conduct which is considered unacceptable includes:

(i) Use of illegal drugs while on this deployment.

(ii) Consumption of alcoholic beverage that renders the employee not fit for duty
or beyond the legal limit for that location.

 (iii) Discrimination on the basis of race, color, religion, sex, national origin, age,
physical or mental disability, retaliation (participation and/or opposition),
sexual orientation, political beliefs and marital and/or family status.
(iv) Falsifying records and/or giving false information.
(v) Driving while under the influence of any alcoholic beverage or legal or illegal
drugs that impairs their ability to perform duties.

(vi) Making statements or gestures to any colleagues that are derogatory,
insulting or otherwise abusive. Making inappropriate comments to the
media, governing bodies, co-workers or public.

(vii) Refusal or failure to follow reasonable instructions from overhead personnel.

(viii) Unauthorized use or misuse of vehicles.

(ix) Failure to follow the “chain of command” and abide by “reasonable”
instructions.

(x) Raucous, aggressive, or destructive behaviour.

6. Media
(a) Personnel will not discuss incident issues unless they are authorized to do so by
the incident commander or have been cleared through chain of command at the
appropriate level to do so.

(b) Personnel will not discuss deployment issues with, or provide information to, the
media without prior approval of the jurisdictional agency.

7. Managing Misconduct

The process for managing misconduct will be as follows:

The IC, in coordination and consultation with Regional and Field Liaisons and fire
managers, will determine if the information concerning any misconduct is sufficient to
result in the demobilization of any personnel. If an individual is released for
misconduct, every effort will be made to charge the resulting demobilization travel
costs to the individual’s home unit. An individual is entitled to be returned back to
point of hire. Phone calls and written follow-up to the home agency administrator will
be completed by appropriate incident personnel. Any further action will follow the
individual’s home unit policies.